Responsible Gambling at Spinbet
At Spinbet, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.
Our Commitment
Spinbet takes responsible gambling seriously. We actively work to prevent problem gambling by offering a range of tools and resources to help our players manage their activity. We comply with all applicable New Zealand gambling regulations and cooperate with recognised organisations dedicated to gambling harm prevention.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Lie to family or friends about how much you gamble
- Borrow money or sell possessions to fund gambling
- Feel irritable or restless when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or other responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.
Self-Assessment
Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Responsible Gambling Tools at Spinbet
We provide a range of tools to help you stay in control of your gambling. All tools can be accessed through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
Set a maximum duration for your gaming sessions. You will receive a notification when your session limit is approaching and will be logged out automatically when it is reached.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have wagered during your session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Spinbet for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Underage Gambling Prevention
Spinbet strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend the account pending verification.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available. We encourage all players to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
Provides free counselling, support, and resources for people affected by problem gambling.
Phone: 0800 664 262 (available 24/7)
Website: www.pgf.nz
Gambling Helpline New Zealand
Free, confidential helpline available around the clock for anyone affected by gambling harm.
Phone: 0800 654 655 (available 24/7)
Text: 8006
Website: www.gamblinghelpline.co.nz
Lifeline New Zealand
Provides crisis support and mental health assistance.
Phone: 0800 543 354 (available 24/7)
Website: www.lifeline.org.nz
Te Ara Whitiora — Maori Gambling Helpline
Culturally appropriate support for Māori communities affected by gambling harm.
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24/7.
Email: [email protected]
Live Chat: Available directly on our website
Response time: Within 24 hours for email enquiries
This Responsible Gambling policy was last updated on 1 June 2026.
