Privacy Policy

Effective Date: August 1, 2026

Welcome to Spinbet Casino ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services in New Zealand. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other information you provide when registering an account.
Verification Information: Documents and data required to verify your identity and comply with legal obligations (e.g., government-issued ID, proof of address).
Payment Information: Credit/debit card details, bank account information, and transaction history necessary for processing deposits and withdrawals.
Usage Data: Information about how you use our website, including IP address, browser type, device information, pages visited, and session duration.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, operate, and maintain our services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling policies;
To process your transactions and manage your account;
To communicate with you, including sending updates, promotions, and customer support;
To improve our website, services, and marketing efforts;
To detect, prevent, and address fraud, security breaches, and other illegal activities;
To comply with applicable laws and regulations in New Zealand.

3. Legal Basis for Processing

We process your personal data based on your consent, performance of a contract, compliance with legal obligations, and our legitimate interests, such as improving our services and ensuring security.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, subject to confidentiality obligations;
Regulatory authorities and law enforcement agencies as required by New Zealand laws;
Payment processors and financial institutions for transaction purposes;
Other third parties with your consent or as necessary for legal reasons.

5. International Data Transfers

Your information may be transferred to and maintained on servers located outside New Zealand. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

Access your personal information;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, subject to legal and contractual restrictions;
Withdraw consent where processing is based on consent;
Object to processing where applicable;
Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking

We use cookies to personalize your experience and analyze site usage. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Spinbet Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Spinbet Street, Auckland, New Zealand